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Frequently Asked Questions

High Speed DSL FAQ

  1. I would like to add a new service, but I'm not sure how much more it will cost me?
  2. Do I still have to pay for dial-up Internet when I switch to DSL?
  3. Can you add a new channel to our Digital Video line-up?
  4. I want to post an ad on the Local Info Channel. Do I need a form?
  5. My son/daughter is going off to college, what’s a good way for them to call home?
  6. I belong to an organization that is looking for a guest speaker, are you available?
  7. I signed up for a new service, why is my next bill so high?
  8. Can I have my phone bill deducted from my bank account?
  9. Is there a way for me to look-up a phone number on my long distance bill to find out who it belongs to?
  10. If I call an F&B technician to make a repair in my house, will I be charged?
  11. I live in Delmar, is there a way for me to contact your office without making a long distance call?
  12. Can I check my account balance online?
  13. How do I reach your office after hours?
  14. When do you publish your next phone directory?
  15. Why do I only get channels 2 through 13?
  16. Can I post my notice or ad on the F&B local cable channel?


Q:
I would like to add a new service, but I'm not sure how much more it will cost me?
A: As a complimentary service to our customers, we will perform a cost comparison on your account. If you're thinking about getting a new service, like iNetplus DSL, we will calculate the difference in cost and present it to you in an easy-to-read format showing what you currently spend versus the cost with the new service. Just e-mail info@fbc-tele.com for details.

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Q: Do I still have to pay for dial-up Internet when I switch to DSL?
A: No. Your cost to access the Internet is included in the charge for iNetplus DSL service. So, when deciding if DSL is right for you, remember that you won't be paying for dial-up access anymore. The best thing about DSL is that it only takes one phone line and you can surf the 'Net and talk on the phone at the same time. And, not to mention, your connection to the Web is much faster.

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Q: Can you add a new channel to our Digital Video line-up?
A: We take the suggestions of our customers seriously. If you're interested in a certain channel that is not on our line-up, please let us know by e-mailing info@fbc-tele.com. We review these requests when the opportunity to add a channel arises. We pride ourselves in offering video services at an affordable rate much less than that of the regional providers. With that in mind, there are many factors we must consider before adding a channel, including rising programming costs from the cable channels themselves.

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Q: I want to post an ad on the Local Info Channel. Do I need a form?
A: It's now easier than ever to get your message posted on the Local Info Channel. Complete our new online request form and we'll take care of the rest. Once we receive your request, most ads can be posted the same business day.

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Q:
My son/daughter is going off to college, what’s a good way for them to call home?
A: F&B sells prepaid calling cards in 30, 60 and 100 minute increments. Prepaid calling cards are convenient and easy to use from any phone. Stop in today to purchase your calling card, 30 minute cards start at $3.50 each.

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Q:
I belong to an organization that is looking for a guest speaker, are you available?
A: F&B staff members are available to attend your organization's meeting. Presentations are available on just about any communications-related topic, including Internet, telephone fraud and more. Whether your group is small or large, we'd be happy to help out. Contact the office and ask to speak with Aaron.

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Q:
I signed up for a new service, why is my next bill so high?
A: Bills are sent at the first of the month and cover services received during that month. Customers who install a new service mid-month will be charged for a partial month of service. For example, if you sign up for Internet in mid August you will not receive your first bill until Sept 1. Therefore, you will be billed for a partial month of service in August and all of September. Please contact our office if you have questions.

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Q: Can I have my phone bill deducted from my bank account?
A: F&B offers automatic bank deductions from your checking and savings account. We also accept one-time and recurring credit card payments.

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Q: Is there a way for me to look-up a phone number on my long distance bill to find out who it belongs to?

A: Check out the reverse look-up feature at Anywho.com. All you have to do is enter the phone number and the look-up engine will tell you who the number belongs to. Anywho.com is not perfect, but usually if the number is listed in a phone book, it will work.

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Q: If I call an F&B technician to make a repair in my house, will I be charged?
A: Most phone or video troubles inside your home are usually due to faulty wiring or defective jacks or outlets. Maintenance of inside wiring is the responsibility of the customer; therefore you will be billed if a technician makes a visit unless you subscribe to the LineGuard inside wire maintenance plan. If the trouble is determined to be the fault of F&B, you are not charged.

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Q: I live in Delmar, is there a way for me to contact your office without making a long distance call?
A: You can dial 574-1236 and reach our office as a local call at no charge to you. Reach our repair line at 574-1238. Customers in the Bennett, Calamus, Lowden and Wheatland exchanges can reach us locally by dialing 374-1236 or 374-1238.

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Q: Can I check my account balance online?
A: To check your account balance log on to F&B's eStatement Website to get a username and password. Automatic withdrawal and credit card transactions are also accepted.

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Q: How do I reach your office after hours?
A: Our office is open from 8 a.m. to 5 p.m. Monday through Friday. After hours you will reach our automated menu system, which will route your call to voice mail boxes or 24-hour support lines.

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Q: When do you publish your next phone directory?
A: The Eastern Iowa Regional Telephone Directory, F&B’s official directory, will be mailed to all customers in late September. If you do not receive a directory, please contact our office.

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Q: Why do I only get channels 2 through 13?
A: If you’re an in-town cable subscriber, check to make sure that your TV didn’t revert back to it’s default “antenna” or “air” setting. On most TVs you can change this setting back to “cable” by pushing the “menu” button on your remote. Then, using the “autoprogram” feature.

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Q: Can I post my notice or ad on the F&B local cable channel?
A: Anyone can advertise or post notices on F&B Local Information channel 20. The cost is $1 per day. Setup fees start at $5 for basic ads and increase if the ad contains pictures or special backgrounds. More than 1,000 households subscribe to F&B cable, so it’s a great way to get your message out.

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DO YOU HAVE A FREQUENTLY ASKED QUESTION?
Then, e-mail info@fbc-tele.com and check this site for a response.

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